🛍️ Return & Exchange Policy

退货与换货政策

🔁 Return Eligibility 退货条件

• Accepted: For defective or unopened products within 7 days of delivery.
  接受：仅限商品有瑕疵或未开封，且在收货后7天内提出申请。

• Product Condition: Must be unused and in original packaging.
  商品状态：商品须保持全新，包装完整未拆封。

• Not Accepted:
  ❌ Used products
  ❌ Products without original packaging
  ❌ Clearance or promotional items

  不接受退货情形：
  ❌ 已使用商品
  ❌ 包装破损或缺失
  ❌ 特价促销品

🔄 Exchange Policy 换货说明

• We accept exchanges for defective items only.
  仅限商品有瑕疵时接受换货申请。

• Please contact us within 7 days of receiving your item.
  请在收货 7天内 联系我们办理。

📦 Return Method 退货方式

• All returns must be mailed back to our return address.
  所有退货需通过邮寄方式寄回本公司地址。

• Return shipping fee is borne by customer.
  退货运费由买家承担。

🧾 Restocking Fee 退货手续费

• No restocking fee.
  本公司 不收取退货手续费。

💸 Refund Timeline 退款时间

• Refunds will be processed within 5-7 working days after we receive and inspect the returned product.
  在收到退货并确认无误后，5-7个工作日内完成退款处理。

📍 Return Address 退货地址

LIYALOK ENTERPRISE
Blk 69-02-04 (Pangapuri Sutera) Jalan Sutera Dahlia,
Taman Sutera Utama, Johor Bahru, Johor, Malaysia
📞 WhatsApp: ‪+6011‑5855 4361‬

如需协助，请联系客户服务 WhatsApp，我们将尽快协助处理你的申请 💚