🌐 Prefer reading in Chinese? 👉 点击这里查看中文版常见问题
FAQ｜LIYA’S Official Support Center (EN)
Welcome to LIYA’S Help Center 🙌 We’ve answered the most common customer questions below, organized by category so you can quickly find what you need.
🔥 Slimming Products (MAGIC SLIMMING)
Q1: Do your slimming products have side effects?
No. All MAGIC SLIMMING drinks (Mocca, Dark Magic, Kimi) are made from natural ingredients, free of laxatives and banned substances.
Q2: When is the best time to drink slimming coffee?
Drink MAGIC MOCCA in the morning before breakfast. If you have a sensitive stomach, take it 10–15 minutes after breakfast. KIMI enzymes are ideal for after dinner or before bed.
Q3: Can I lose weight without exercise?
Yes. Our drinks help boost metabolism and suppress appetite without dieting or working out — perfect for busy women who want results.
Q4: Can I take this during breastfeeding?
MAGIC KIMI is safe for breastfeeding moms. MOCCA and DARK MAGIC contain caffeine and are best taken after weaning.
Q5: Can I take it during menstruation?
Pause MOCCA and DARK MAGIC for the first 2 days of your period. Resume from day 3. KIMI enzymes can be taken daily, including during menstruation.
💧 Skincare & Beauty (Dr.Select)
Q1: Are your skincare products safe for sensitive skin?
Yes. Our Viage Moisture Series and LBS Organic Series are formulated for sensitive skin, with gentle and additive-free ingredients.
Q2: Can I combine different serums?
Yes. You can use different concentrated serums at different times (e.g., brightening in the morning, anti-aging at night) for enhanced results.
Q3: Are your products safe during pregnancy?
Most Dr.Select products are safe for pregnancy and breastfeeding. Avoid high-acid treatments during this period.
Q4: Are these available in stores?
Dr.Select is a professional Japanese salon-grade skincare line. Our products are not sold in regular drugstores or supermarkets.
🌸 Feminine Care Products
Q1: Why is intimate care important?
The skin in the intimate area is delicate. Proper cleansing, care, and brightening help maintain hygiene and confidence.
Q2: Are your feminine care products irritating?
No. Our formulas are mild, fragrance-free, and safe for long-term daily use.
Q3: When will I see results from whitening cream?
Most customers notice smoother, more even-toned skin within 14–28 days of consistent use.
💇♀️ Hair Care
Q1: Can I use your shampoo for hair fall?
Yes. Our placenta shampoo and scalp essence target hair thinning, scalp aging, and strengthen the roots over time.
Q2: Do I need to use conditioner too?
Yes. We recommend pairing with Dr.Select conditioner or leave-in treatment to enhance softness and repair.
🧬 Inner Beauty & Wellness Drinks
Q1: What age should I start taking collagen?
25 and above is ideal. Collagen supplements help maintain skin elasticity and delay signs of aging.
Q2: What is NMN? Should I take it?
NMN is a cell-repair nutrient that supports anti-aging. It’s best for those over 30 looking to improve energy and longevity.
Q3: How do I take green juice/red juice?
Drink on an empty stomach or anytime as a daily health boost. Green = detox, Red = antioxidant support.
🚚 Shipping & Delivery
Q1: Where do you ship from? How long does it take?
We ship from Malaysia:
West Malaysia: 2–4 working days
East Malaysia: 3–6 working days
Singapore: 4–7 working days (via Parcel King)
International: Delivered via UPS, timeline varies by country
Q2: Will I get a tracking number?
Yes. We’ll email your tracking code and also send it to your WhatsApp.
💳 Payment Methods
Q1: Do you accept credit cards?
Yes. We accept FPX (Online Banking), Credit/Debit Cards, and eWallets.
Q2: Can Singapore customers pay by card?
Yes. We accept international Visa/MasterCard.
Q3: Do you offer installment plans?
Yes. Malaysian customers can use Atome 0% interest installment plan (3 payments). Approval by Atome is required.
🎁 Membership & LY Points
Q1: How do I collect LY Points?
Simply register and log in. Your points will be credited automatically with every order.
Q2: How can I use my points?
You can redeem 500 LY for RM1 at checkout (minimum order RM100). Log in to see your available balance.
Q3: How do I upgrade my tier?
Tiers (Silver, Gold, Diamond) are unlocked based on your annual spend. Visit our Rewards page for full details.
📩 Customer Support & After-Sales
Q1: How can I contact you quickly?
Click here to WhatsApp us 👉 Contact Support
Q2: What if I receive a wrong or damaged item?
Please take a photo and WhatsApp us within 48 hours. Our support team will assist with exchange/refund.
Q3: Do you support international orders?
Yes. We ship internationally via UPS. If your country isn't listed at checkout, contact us for help.